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Important information for  International customers

International customers can view correct tax free prices by clicking on the international prices tab at the top of the item page
 

International Postage rates quoted on orders are approximate.

We will contact all international customers by email with updated postage options and await confirmation before processing payments.

Terms and Conditions  


Payment Options:

We accept Visa, Mastercard and American Express credit cards.

Australian customers may use BPAY.
BPAY Customers
:
Please wait for a personal email from one of our staff
confirming prices and availability BEFORE making the transfer
. (This is not the automated email that arrives as soon as you have entered the order.)
Please keep an eye out for this message as sometimes they get sent to spam. If you do not receive an email within 3 days of placing your order please contact us at info@tarabookshop.com


Price Changes: We endeavour to list all items at correct prices and with accurate postage rates but due to fluctuating exchange rates prices are subject to change at any time. 

Where there is a price change:

  • When the price is lower than listed we will charge the customer the lower price and proceed with the order.

  • If there is an increase in price / postage or a delay in shipment due to a lack of stock in hand we will email the customer to inform them and to confirm that they wish to proceed with the order. 
    No funds will be transferred from your account until we receive your confirmation.


Where part of the order is available and some delayed we offer the customer the following options:

  • To wait for all items to be available to send together.

  • To send in separate packages and the customer pays for the extra postage.

  • To send what is available and cancel the order for the delayed item.
    We will wait for our customers instructions and confirmation before processing any payment.

Unfortunately we are not able to absorb the extra postage costs where they are incurred. 
We will always inform our customers of these changes and offer the option to cancel if required.


Postage Rates    Australian Orders        International Orders

Please ensure that you have entered the correct mailing address on your order.

Australian Orders

Australian orders are sent by Express Post Plus bags where ever possible and these are traceable.
Express Charges - under 500g - $11.40  |    up to 3kg - $16.20  |    up to 5kg - $25.35
For orders over 5kg we will send an email to confirm freight cost.

If you prefer Regular Post Plus postage please add a note to your order and we will adjust the postage rate accordingly when we process the payment.
Regular Post Charges - under 500g - $9.05 | up to 3kg - $14.35| up to 5kg - $18.15

If you have ordered oversize items, use BPAY or there is any change in your order we will contact you to confirm freight charges.  
Please keep a eye out for this message as sometimes they get sent to spam. If you have selected BPAY and do not receive an email within 3 days of placing your order please
contact us at info@tarabookshop.com

Australian Extra Cover

We take due care in sending parcels suitably packed to avoid damage and to the correct address (as received on orders) but we are NOT RESPONSIBLE for items Damaged or Lost in the mail.

We recommend taking extra cover as Australia Post will only compensate to A MAXIMUM OF $50 for lost or damaged items.

If you wish to purchase extra cover please add a note to your order and send us an email to info@tarabookshop.com confirming the request.

Australia Post Extra Cover Rates: $2.95 + $1.50 for every $100 of cover.
e.g. a parcel being insured for $200 will cost  $5.95  ($2.95 + $3)


International Orders

Our on-line calculator international quote rates are approximate only - not the actual postage rate.

We will contact all international customers by email providing updated postage & insurance options.
Your credit card will NOT be charged for any amount until we have communicated and received confirmation from you about which postal service you prefer.

Please keep a eye out for our Postage Options message as sometimes they get sent to spam. If you do not receive an email within 3 days of placing your order please contact us at info@tarabookshop.com.

International Insurance

We take due care in sending parcels suitably packed to avoid damage and to the correct address (as received on orders) but we are NOT RESPONSIBLE for items Damaged or Lost in the mail.

We recommend taking extra cover as Australia Post will not compensate for lost or damaged items.

The cost of Insurance Charges will be listed in the Postage Options email that we send.


 

Credit Card Orders:
Please ensure that your billing details match exactly the billing information associated with your credit card to avoid your order being flagged as fraudulent in our system.  If this occurs we will contact you and request you to place the order again with correct details or it will need to be cancelled.

BPAY Orders:
Please DO NOT pay this bill until we have contacted you personally to confirm postage and that all items are available.

We endeavour to list all items at correct prices and with accurate postage rates but due to fluctuating exchange rates prices are subject to change at any time.  In such circumstances where the price of product or freight increases we will contact the customer to confirm the order before processing the payment.

For further details please review our full terms and conditions of sale.

 

Tara Health Centre

384-386  Oxford Street, MT. HAWTHORN , WA 6016  Australia 

Telephone 61-8 9444 4190          Facsimile 61-8-9444 4192 

Email Tara Health Centre       Follow us on Facebook       Follow us on twitter@TaraCentre

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